Cancellation and Refund Policy - EpicCricaza

Cancellation and Refund Policy

At EpicCricaza, we strive to provide our users with a seamless gaming experience. However, we understand that circumstances may arise where you may need to cancel your participation in a tournament or request a refund. This Cancellation and Refund Policy outlines the conditions under which cancellations and refunds are processed.

1. Cancellation of Tournament Participation: If you wish to cancel your participation in a tournament, you must do so before the tournament begins. Cancellations made after the tournament has started will not be eligible for a refund or credit. To cancel your participation, please contact our support team through the available channels on our website.

2. Refund Requests: Refund requests will be considered on a case-by-case basis. If you believe you are eligible for a refund due to technical issues, unauthorized transactions, or other valid reasons, please submit your request within 30 days of the transaction date. Include relevant details such as your account information, transaction ID, and a brief explanation of the reason for your request.

3. Processing Time: Once a refund request is received, it will be reviewed by our support team. You can expect to receive a response within 5-7 business days. If your refund is approved, it may take additional time for the funds to reflect in your account, depending on your payment method.

4. Non-Refundable Fees: Please note that certain fees associated with tournament entries may be non-refundable. This includes any promotional or bonus credits that were issued as part of special offers.

5. Changes to the Policy: We reserve the right to update or modify this Cancellation and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns regarding this policy, please feel free to contact our support team for assistance. Your satisfaction is important to us, and we are here to help!